Terms of Service

1. Agreement

These terms apply to your use of townsellremodel.com, operated by Townsell Design & Remodel, Inc at 484 Tally Ho Lane, Richmond Heights, OH 44143. By using the site, requesting a consultation, or messaging us through it, you accept them. If you do not agree, please don't use the site.

2. What we do

We design and build kitchens on Cleveland's East Side — cabinetry, countertops, layout changes, and the trades that go with them. We are a licensed and insured contractor. We are not architects, structural engineers, real estate agents, or lenders, and nothing on this site is architectural, engineering, legal, tax, or financial advice.

3. Published prices are ranges, not quotes

We publish real price ranges because vague quotes waste everyone's time. Those ranges — including anything shown by the pricing calculator or the pricing guide — are estimates based on past projects at typical finish levels. They are not offers, and they do not bind us.

Your price depends on the size and condition of your kitchen, the finishes you choose, what we find behind the walls, current material costs, and permit requirements in your municipality. The only number that governs is the one in your signed written estimate.

4. Consultations and estimates

The in-home consultation is free and carries no obligation. We aim to deliver a written estimate within about seven days of the visit. Estimates are valid for 30 days unless stated otherwise — material prices move, and we would rather re-price than quietly absorb a change or pass along a surprise.

An estimate becomes a contract only when both parties sign it. Booking a consultation does not reserve a construction slot.

5. Changes during the project

If you ask for something outside the signed scope, or if we open a wall and find conditions nobody could have known about — failed wiring, hidden water damage, structural surprises — the change gets priced in a written change order before the work happens. We do not perform out-of-scope work and invoice you for it afterward.

6. Workmanship warranty

We warrant our labor for 2 years from substantial completion. If our installation fails in that window, we come back and correct it at no charge to you.

The warranty does not cover:

• manufacturer defects in cabinets, appliances, stone, or fixtures — those carry their own warranties, which we help you claim;
• normal wear, settling, seasonal movement of wood, or natural variation in stone;
• damage from misuse, accident, water intrusion from outside our scope, or work performed by others;
• homeowner-supplied materials; or
• projects with an unpaid balance.

The warranty runs to you as the original customer and does not automatically transfer to a subsequent owner.

7. Schedule

Timelines given on this site and in estimates are good-faith projections. We build a written schedule before demolition and we work to it. Some things are genuinely outside our control — permit and inspection turnaround, supplier and freight delays, weather, and conditions discovered during demolition. We will tell you promptly when a date moves and why.

8. Payment

Payment terms, deposits, and the draw schedule are set out in your signed contract. In general a deposit secures your slot and orders materials, with progress payments tied to milestones and a final payment at completion. Custom and made-to-order materials are non-refundable once fabrication begins. Overdue balances may accrue interest and may suspend warranty coverage until they are cured.

9. Your right to cancel

Because we sign contracts in your home, Ohio's Home Solicitation Sales Act generally gives you the right to cancel within three business days of signing, for a full refund of amounts paid. Your contract contains the required notice and cancellation form, and the instructions in that document control.

After the cancellation period, cancellation terms are governed by the contract — including reimbursement for materials already ordered and work already performed.

10. Project photography

We photograph our work and may use those photographs in our portfolio, on social media, and in marketing. We never publish your name, street address, or interior photographs identifying you without permission, and we will exclude your project entirely if you ask — just tell us in writing at any time.

11. Website content

The text, photographs, designs, and layout of this site belong to us or our licensors. You may share and link to pages, but please don't republish our photography or copy as your own. Reviews and testimonials are individual experiences and are not a promise of a particular result.

The chat assistant on this site is automated. It can be wrong, and nothing it says is a quote, a contract, or professional advice. Confirm anything that matters with Curtis directly.

12. Third-party links

We link to suppliers, financing partners, and manufacturers for convenience. We do not control those sites and are not responsible for their content, pricing, or privacy practices. Financing is offered by third-party lenders on their own terms, subject to their approval — we do not lend and do not decide applications.

13. Disclaimers and limits

The website is provided “as is.” We do not warrant that it will be uninterrupted, error-free, or that every price, timeline, or availability statement on it is current.

To the fullest extent Ohio law allows, our liability arising out of your use of this website is limited to $100. This limit does not apply to our obligations under a signed construction contract, which are governed by that contract, and nothing here limits liability that cannot be limited by law — including for personal injury caused by our negligence.

14. Governing law

These terms are governed by the laws of the State of Ohio. Disputes arising from the website will be brought in the state or federal courts serving Cuyahoga County, Ohio. Dispute resolution for construction work is governed by your signed contract. Before filing anything, please call us — most problems are solved with a phone call.

15. Changes

We may update these terms; the effective date above will change when we do. Your signed contract is never altered by a change to this page.