Shipping Policy

We contract dedicated regional carriers that specialize in shipping cabinets and furniture. Carriers will vary based on your location and requirements. Our logistics support staff will notify you of the expected delivery date and the name of your delivery carrier.

Prepare for Your Delivery

Once your cabinets have been ordered, it's essential to prepare for your delivery.

Standard Order Lead Time

For standard finishes, allow 2-3 weeks for handling and delivery. For Custom Paint Series finishes, production and delivery typically take 6-8 weeks. Depending on your location or special customization (such as for a matching wood range hood), additional time may be required.

Standard Home Delivery Handling - FREE

Your order will be shipped via a large 28-foot truck with a lift gate. The order will be placed in the first reasonable, secure, dry area (usually a garage) on the same level as the truck tires.

Limited Area Delivery - Will Vary

If your delivery location has limited access, such as cannot accommodate a large 28-foot truck, does not have a garage, storage area is not on the same level as the truck tires, is an apartment/condo, has more than five (5) steps at the entry point, and/or no elevators. You can also select this service to have your order delivered to the first available dry and secure room in your home.

Please see 'Restricted Delivery Access' for situations outside the scope of this service. Limited Delivery Access and Carry-in Service circumstances may result in extended lead times for delivery, depending on your location, specific circumstances, and the availability of a delivery agent.

Restricted Area Delivery - Contact Us for a Quote

Restricted Area Delivery Access locations require a Special Delivery Quote from customer service. Please email support@townsellremodel.com or call +1 678-929-4203 to receive a quote.

If your job site has additional restrictions and requires custom delivery, such as ferry or bridge tolls, or is located in a remotely rural, densely urban, or area outside the United States.

Warranty is null and void outside of the United States. Restricted Delivery Access will incur additional charges and may require extended lead times for delivery, depending on your location, circumstances, and the availability of a delivery agent. Customer Service will contact you within two (2) business days of order payment to determine your delivery location access.